CASE Associates Incorporated

Strategies for Improving Business and System Processes

Phone: (503) 598-3944
Fax: (503) 603-0821
Quality Assurance

CAI consultants are trained and experienced in Total Quality Management concepts. CAI‚€™s Business/System Process Improvement Program defines CAI‚€™s overall approach to project management, quality assurance, and risk assessment and is the approach applied by all CAI consultants. CAI consultants are also trained on the Control Objectives for Information and Related Technology (CobiT) standards developed by the Information Systems Audit and Control Foundation for use in Information Technology audits.

Throughout the proposed project, the CAI Team will apply the tenets of software management, including the functions of Quality Assurance (QA) (Per IEEE-Std 730) and Independent Verification and Validation (IV&V), found in Managing the Software Process by Watts Humphrey.  These tenets are implemented in CAI‚€™s Business/System Process Improvement Program, and further documented in Managing Systems in Transition by David Sharon of CASE Associates Inc.  Mr. Sharon‚€™s article is based on his personal experiences in managing complex transition projects and documents and recommends the road map for a successful project.


A benefit of CAI's Team participation in a client's project will be to ensure that process improvement efforts are successful.  CAI will provide its clients three important QA services:

1. Quality Assurance (QA) of the client's project.

2. Process improvement reviews and recommendations.

3. Assessment of Critical Success Factors and Risks, including recommended alternative mitigating solutions.

CAI's approach for providing these QA services will include a review and study of current practices and documents.  This will include review of recent scenarios and how they were handled, documented, and their compliance to standards. We will conduct interviews with staff, other agency and state staff to document issues, concerns, and challenges in the current process.  We will also document what aspect of the process work well.  In addition, we will compare our findings with private industry practices to determine best practices, similarities, and differences.

In performing QA, CAI will closely monitor those factors that impact a project's ability to be within budget, on schedule, and requirements compliant.  As a participant with the project staff, CAI Team facilitates active collaboration in recommending process improvements and identification of critical success factors and risks.  For each risk identified, CAI recommends a solution.  CAI's interface with all the project personnel will be as a team member.  The CAI Team will serve as an independent monitor of project performance.  CAI will work with the system users (customers) to determine that business needs are effectively met by the work performed and that project objectives are being satisfied.

The QA assessment process involves quality assurance and quality control. Quality Assurance focuses on the assessment of the project management processes, methods and procedures over the life cycle of the project. Quality Control focuses on the assessment of the compliance to process standards and the quality of the resulting end-products.